Q: What is eMobile Banking?
A: Anywhere your cell phone or mobile device goes, your banking can, too! eMobile Banking allows you to check balances, transfer funds, pay bills and receive alerts with any mobile device that can access the Internet. You must be an Internet Banking customer at First Dakota to use eMobile Banking.
Q: Can I use any mobile device to access my accounts?
A: Yes. You can access your accounts via any mobile device that is web-enabled and allows SSL traffic. The only difference is Text messages will only be sent to the device you enrolled for eMobile banking.
Q: What are the restrictions on the type of mobile devices that can be used to access accounts?
A: First Dakota’s eMobile service works with any web-enabled mobile device.
Q: What banking transactions are allowed using my mobile device?
A:
- View Transaction History (up to 15 days of transactions)
- View Account Balances
- Transfer Funds between accounts
- Pay Bills to existing Payees
- View Alerts
Q: What are the fees for eMobile banking?
A: eMobile banking is free, however your mobile carrier’s text messaging and web access charges may apply.
Q: How do I sign up for eMobile Banking?
A: If you are already a First Dakota Internet Banking customer, simply log in to Internet Banking from your home or office computer, >Select Options >Mobile Settings >Activate Mobile Banking Access >Click Submit. Once enrolled you will receive a text message to your mobile device giving you the url address to access eMobile Banking.
If you are not currently an Internet Banking customer, click here to sign up. Once you receive your Internet Banking ID and Password, follow the instructions for an Internet Banking customer.
Q: How can I search for a transaction?
A: You will be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.
Q: How do I know if my transfer or bill payment was entered successfully?
A: Each time you make a transfer or bill payment, a confirmation text message will be sent to your mobile device. If you do not receive a confirmation text message, log in to Internet Banking to confirm the transaction.
Q: How do I delete a Bill Payment I set up through my mobile device?
A: You must log in to Internet Banking from a home or office computer and delete the payment from the main menu of Bill Pay.
Q: Why can’t I add a new payee?
A: Functionality is limited to sending payments to already established payees. To add a new payee, log in to Internet Banking, >select Bill Payment, and >add a new payee. You can then submit payments to that payee via your mobile device.
Q: What happens if I lose communication/signal during a transaction?
A: When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful. If you do not receive the text message, simply log in to Internet Banking to confirm the transaction. If necessary, re-submit any transactions.
Q: What happens if I lose my mobile device?
A: Since this service is browser based, the information is not stored on your mobile device and your information cannot be stolen. If you replace your device with a different provider and/or phone number, simply edit your Mobile Settings via Internet Banking. Log in to Internet Banking from your home or office computer > Select Options > Mobile Settings > Edit the Wireless Provider and/or Phone Number > Click Submit.
Q: What do I need to do if I get a new phone?
A: If you get a new phone and will use the same phone number and provider, no changes are necessary. If you switch providers and/or phone numbers, log in to Internet Banking from a home or office computer. > Select Options > Mobile Settings > Edit the Wireless Provider and/or Phone Number > Click Submit.
Q: What if I do not have text message capabilities, what is the url address to access eMobile banking?
A: https:\\www.airteller.com\fi6192
Q: What if I can’t get my mobile device to work with Internet Banking?
A: There are a number of reasons you may experience trouble accessing eMobile Banking. To use eMobile Banking, you will need to meet the following minimum requirements:
- You must enroll through Internet Banking using a home or office computer.
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to validate this with your mobile provider.)
If your phone meets these requirements and you continue experiencing problems, eMoblie banking may not be compatible with your mobile device’s browser. A possible solution would be to download another browser such as Opera Mini (www.operamini.com). Opera Mini provides good support to a number of mobile applications.
Q: Should I disable the auto-complete function on my mobile device?
A: We highly recommend eMobile customers turn off the auto-complete T9 setting for security reasons. If the T9 setting is turned on, it will store the Internet Banking ID on the mobile device.
Q: What if I no longer want to be an eMobile user?
A: Log in to Internet Banking from your home or office computer > Select Options > Mobile Settings >Deselect Activate Mobile Banking Access > Click Submit.
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