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Frequently Asked Questions About eStatements.



Q: What is needed to access my documents?

A: You will need Internet access with email capabilities and Adobe Acrobat Reader version 6.0 or higher.


Q: Will my electronic documents have the same information as the paper version I previously received?

A: Yes, and in many cases, the electronic version provides even more benefits. Such as: check images on Free and FirstChoice accounts, and convenient links to online information.


Q: When can I view my documents?

A: You will receive an email notification when your documents are ready for viewing. Simply click the link in the email notification or log in to Internet Banking and click the eStatement tab.


Q: How long are my documents available for viewing?

A: Documents will be available for up to 18 months. Please print or save a copy if you would like access beyond that timeframe.


Q: What if I accidentally delete my email notification? Can I still view them?

A: Yes, simply log in to Internet Banking and click the eStatement tab. Documents are available for up to 18 months.