Careers

Universal Banker

  • Status: Full-Time
  • Date Posted:
  • Date to Close: Open until filled
  • Location(s): Chamberlain, SD

Supports and engages in First Dakota’s culture for exceptional customer service. Has the ability to process a variety of transactions accurately and efficiently. The candidate must have the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. The ability to effectively communicate with various types of clientele, co-workers and departments to resolve an assortment of needs is required. A strong knowledge of First Dakota’s products and services is essential along with strong organizational skills and the ability to work well in a team environment. Provides personalized banking services by performing the following duties. Hours include Monday-Friday 8:00-5:15 and every 6th Saturday.

Responsibilities

Greet customers as they enter the bank and assist them to the proper area
Receives checks and cash for deposit, verifies amount, endorsements, and negotiability of transaction
Cashes checks and pays out money from customer’s account upon verification of signatures and account balances
Promotes and cross-sells other banking products and services as appropriate to customer’s needs
Balances currency, coin, and checks in cash drawer at end of shift 
Identifies needs of customers and offers appropriate financial products and services
Provides ongoing relationship servicing with customers to maintain goodwill and gain additional business
Prepares and compiles new customer applications to open new accounts
Responds to customer inquiries and requests regarding account or additional services
Informs and advises customers of status or enhancements to current account or service, and suggests resolution on account disputes and other account activity
Attendance - regularly designated work shift required
Other duties may be assigned

Qualifications

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Design - Demonstrates attention to detail
Problem Solving - Identifies and resolves problems in a timely manner
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Provide courteous, personal attention to build and retain the Bank’s clientele of satisfied customers for long-term relationships
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information
Quality Management - Looks for ways to improve and promote quality service. Demonstrates accuracy and thoroughness
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Generates suggestions for improving work
Judgment - Exhibits sound and accurate judgment
Motivation - Measures self against standard of excellence
Planning/Organizing - Uses time efficiently
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Professional Attire - Adheres to the Bank’s policy for Career Apparel; Consistently meets Career Apparel standards; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity - Completes work in timely manner
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Education

High school diploma or general education degree (GED)

Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Math Ability:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software and Database software

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to outdoor weather conditions
The noise level in the work environment is usually moderate

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 50 pounds
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl

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