At the end of May 2021, we will enhance our DIAL 24-hour phone banking service. If you currently use DIAL, you will enjoy the current features with the same PIN, plus new, easy-to-use menus, voice recognition, and more! Here are some of the new features:
- Any time during your call, you can switch to voice recognition using 8*. Once you activate voice recognition, you can use verbal commands to gain account information.
- You can reorder checks.
- You can manage your Debit Card PIN.
- Any time during your call, you can use the following global commands to help you navigate within the system.
|Purpose||Touch Tone Key||Verbal Command (if activated with 8*)|
|Go to Main Menu||3*||Main Menu|
|Change currently authenticated customer||9*||Change account, change account number, change account ID|
|Go to customer service||0||Agent, operator, customer service, customer service representative|
|Return to previous menu||*||Go back, back|
|Repeat (unavailable within list)||#||Repeat, repeat that|
|Hear a list of global commands||1*||Help|
|Switch between voice recognition and touchtone||8*||Touchtone|
|Hang up||7*||Hang up, goodbye|
To Begin Phone Banking
To begin using phone banking, call either:
- 605-665-1250 - local access in the general Yankton, S.D. area
- 800-600-3362 - for toll-free access everywhere else
When your call is answered, simply listen to the instructions and press the number of the selection you want. The first time you access your account, you are required to set your PIN. Pressing '7' will allow you to change your PIN now or at any time in the future.