Bill Payment

A: Bill Payment allows you to pay virtually anyone or any company through your Mobile/Online Banking. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure, and easy to use.

A: You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills, credit cards, or individuals such as a landlord, babysitter, or relative.

A: Simply log in to your Mobile/Online Banking, select Payments from the main menu and follow the prompts. You can also select Pay A Bill icon on the dashboard and follow the prompts.    

A: The first step is to add a payee, the person or company you wish to pay.

1. Log in to your account and click Payments. 
2. Click + to add a payee. 
3. Enter the requested information. This information can typically be found on your latest bill. 

​Once you add your payee, you can start making payments in seconds.

1. Select Pay A Bill icon, Pay a Person icon or choose the Payments tab from the menu. 
2. Choose your payee and follow the prompts. 
3. If there isn't a payee set up, choose either New Payee or Add a Bill on your desktop. Choose the + on your mobile device. Complete the information. 

A: Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

A: Paying bills via Mobile/Online Banking is one of the safest ways to pay your bills. Bill Payment helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payment activity.

A: Generally, your payment is received within two to seven days, depending on whether or not it is sent electronically or via paper check. The Bill Pay system will display the estimated delivery date. 

A: Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

A: Here's a quick list of the many ways you can benefit from using Bill Payment.

1. Save time. With Bill Payment, you can receive and pay your bills via Mobile/Online Banking. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.
2. Save money. Bill Pay saves on postage, envelopes, late fees, and checks. If you pay just 10 bills per month, you can easily save over $110* per year.
3. Stay organized. Your payment history is stored in your Mobile/Online Banking, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
4. Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
5. Help the environment by saving paper. With Bill Payment, there are no checks to write or envelopes to mail. That's good news for you and the environment.

*Savings are approximate and based upon the average annual cost of stamps, envelopes and checks required for paying 10 bills per month.

A: eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your bill pay account.

A: eBills are delivered directly to your bill pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers, and credit card companies.

A: You will continue to receive paper bill statements unless you contact the payee to stop sending those statements.

A: If a payee offers eBill, there will be a set up eBill link next to their listing on your Bill Pay dashboard.

A: With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill summaries at a glance.

A: Balance due, due date, and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you log in to your account on your payee's website, or you can check your paper statement.

A: To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay, and schedule when you want the payment delivered.

A: You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.