Frequently Asked Questions
A: You can use Mobile/Online Banking on your mobile phone, tablet, laptop or desktop computer. On your mobile device, go to your app store and download our First Dakota MyeMobile app. On the login screen, click on the "First time user? Enroll now" link and complete the required information. On a desktop, go to FirstDakota.com, and in the upper right hand corner click on the down arrow next to Login. Then click on Online Banking, this will take you to the login screen. Click on the "First time user? Enroll now" link and complete the required information.
A: Mobile/Online Banking is free! However, your mobile carrier's text messaging and web access charges may apply.
- Your existing Username and Password
- Alias and Password
- Biometrics (Face ID/Touch ID can only be utilized after you log in and successfully complete the verification process)
- 4-Digit PIN (mobile app only)
Very Important: Don’t forget what your longer password is, because when you complete a transaction that involves the movement of money outside of First Dakota (i.e. setting up a new external account or new payee in bill payment), you will be prompted to enter your full password.
You will be prompted to enter your email address and your cell number. The system will guide you through a few extra security steps to receive a one-time passcode. These extra steps are called Two-Factor Authentication (2FA), and create another layer of security, which provides additional protection for you.
You will need to have access to your cell phone in order to receive the unique one-time passcode via text. If your phone doesn’t accept texts, or you have a landline, you can choose to receive your one-time passcode via an automated voice call.
VERY IMPORTANT: If you have any questions or need help with this, please call 800-486-4712 for assistance.
At the time of log-in, if you check the box stating: “Don’t ask for codes again on this computer”, and you always use the same device, you only need to enter the code once. If you log in using a different device, you will be prompted to enter a new verification code for security reasons.
A: Yes. Transfers can be scheduled to occur once, weekly, every two weeks, twice a month, and monthly. Transfers can be edited or deleted prior to the 7:00 p.m. CT cut-off time.
A: The transfer cut-off time for each current day's business is 7:00 p.m. Central Standard Time.
A: Yes, by using the transfer option to move funds from your checking or savings account.
A: 4:00 PM Central Standard Time.
A: Your endorsement on checks deposited using Mobile Deposit need to include the following:
- Your signature - please endorse exactly the way the check is payable
- "For Mobile Deposit Only"
- The last four digits of your account number
**Don't forget to destroy the checks you ahve deposited through Mobile Deposit. After you see the deposit has been added to your account, please destroy the check in a cross-cut shredder to protect the check writer and yourself from fraud.
A: The following checks are not permitted and should be brought to a First Dakota locatin for deposit:
- Checks payable to any person or entity other than you, or to you and another party.
- Checks containing alterations to any of the fields on the front of the check (including the MICR line), or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
- Checks drawn on a financial institution located outside the United States or not payable in U.S. currency.
- Checks or items issued by a U.S. federal agency, including U.S. Treasury Tax Refund Checks, Cashier's Checks, Money Orders, Savings Bonds or Traveler's Checks.
Select the “More Options” button to access a calendar and establish a future-dated payment.
Select the “More Options” button to select the payment frequency.
A: On your mobile device, click on the + in the upper right hand corner. Enter your Online Banking password. Choose Company or Person. Follow the prompts to add the payee information. On your desktop, go to the Move money tab and click payments. Click on the New Payee button. Choose Add a bill or Add a person. Follow the prompts to add the payee information.
Payments to external bank accounts and credit cards are not possible from our Mobile and Online Banking system based on how “account aggregation” works. However, you can use our Bill Pay to make a payment on your credit card OR use our “External Transfer” option to transfer funds between your other accounts and your First Dakota accounts.
**To make a payment on your First Dakota Mastercard, use Bill Payment or log in to https://firstdakota.myapexcard.com.
Our system will display every Checkcard associated with your accounts for a short period of time. Expired/Closed cards will be removed after 1 day with that status, and lost/stolen cards will be removed after 30 days to allow for additional research. If you have additional questions, please contact us at 800-486-4712..
Yes. In the app or from a desktop computer, your past Bank statements can be found under “Documents”. First select the account, then select “Documents”. Up to 18 months of statements will be available.
These dashboard cards are showing transactions that have occurred in the last 48 hours for ALL of the accounts you have access to. If you only want to see transactions for a specific account, go to the accounts dashboard card and select transactions. NOTE: If you don’t want to see a snapshot view of all recent transactions, simply remove that card from your dashboard view.
Yes. Go to “Accounts”, then click the “+” in the upper right hand corner. Select “Connect an Institution”. Search for the name of the institution or credit card.
Very Important: You will need your Username and Password for the institution or credit card you want to connect with.
Please note: Not every financial institution and credit card provider allows you to view your information in a different app or Online Banking site. If you cannot find your bank or credit card provider in the list when you search, that provider does not allow account aggregation.
A: First Dakota takes numerous steps to keep your accounts and personal information secure, but you also play a role in maintaining the security of your banking information.
Here's what you can do:
- Memorize your Online Banking ID and password. Your online password authenticates you when you begin an Online Banking session. You should memorize this password and never write it anywhere or reveal it to anyone. We recommend using a password a minimum length of eight characters. Have it contain a letter, number and special character. Avoid using the same password for multiple sites or purposes.
- Change your password regularly. You can do this easily when you begin an Online Banking session.
- It's important to sign off when you're finished. In fact, if you are not at your own computer, First Dakota recommends that you completely close your internet connection when finished.
- Utilize Mobile Banking which you can sign in with face or fingerprint recognition.
A: Yes, you can view both the front and back of your checks or deposits.
A: Yes. Your transactions can be downloaded into Quicken® or QuickBooks®, spreadsheets, and word processing products. Download transactions into either software system at no charge by using the download feature in our Online Banking, or you can choose to sign up for QuickBooks Direct Connect to automate the process for a monthly fee.