We want you to have a safe banking experience with us. Review the current alerts on scams reported to First Dakota National Bank. If you have a scam to report, please contact us.
Find advice for protecting your business from malicious attacks and data breaches at the Better Business Bureau.
Report Compromised Info Immediately
If you believe your ATM card, Checkcard, PIN, or personal information have been compromised, contact us at First Dakota immediately at 800.486.4712 or 866.546.8273 after bank hours.
How does First Dakota's Fraud Risk Management Program work?
- If our Risk Management team suspects fraud, an Auto Dialer will start the contact process with an email message first, then a text alert. If no response from either of those methods, an automated voice call will be made.
- Our message will never ask for your Social Security #, PIN, account or card number.
- If fraud is confirmed, you will be instructed to contact the financial institution.
- If you cannot be reached, the fraud analyst will place a block on the card and leave a message with the toll-free phone number, so you can contact the Fraud Center.
- If you are in doubt about what our Fraud Center is questioning, please call us directly at 605.665.7432 or 800.486.4712.
External Company Scams and Breaches
1/7/19: Microsoft Scam
Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix a contrived device, platform, or software problems. Scammers may call you directly on your phone and pretend to be representatives of a software company. They might even spoof the caller ID so it displays a legimate support phone number from a trusted company. They ask you to install applications that give them remote access to your device. Always remember:
- Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer.
- Any communication with Microsoft has to be initiated by you.
- If a notification appears with a phone number, do not call the number. Error and warning message from Microsoft never include a phone number.
Help Microsoft stop scammers, whether they claim to be from Microsoft or from another tech company, by reporting tech support scams to www.microsoft.com/reportascam.
VISA or MasterCard Fraud Scams
The scam works like this:
Person calling says, "This is (name), and I'm calling from the Security and Fraud Department at VISA/MasterCard. My badge number is 12460. Your card has been flagged for unusual purchase patterns, and I'm calling to verify. This would be on your VISA/MasterCard, which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona?"
When you say "no", the caller continues with, "Then we will be issuing a credit to your account. Before your next statement, the credit will be sent to (gives your address); is that correct?" You say "yes".
The caller continues. "I will be starting a fraud Investigation. If you have any questions, you should call the 1-800 number listed on the back of your card (1-800-VISA) and ask for security. You will need to refer to the control number.” The caller then gives you a six-digit number.
Here's the important part on how the scam works. The caller then says, "I need to verify you are in possession of your card." They will ask you to turn your card over and provide the last three numbers. After you tell the caller the three numbers, he'll say, "That is correct. I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?"
After you say no, the caller then thanks you and states, "Don't hesitate to call back if you do," and hangs ups. You actually say very little, and they never ask for or tell you the card number.
What the scammers wants is the 3-digit PIN number on the back of the card. Don’t give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. VISA stated that is a scam and they will never ask for anything on the card as they already know the information since they issued the card. If you give the scammers your three-digit PIN, you are led to believe you're receiving a credit; however, by the time you get your statement, you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report.
2/5/18 IRS Issues Warning about Tax Scam Targeting Preparers’ Data
With the 2018 tax filing season kicking off last week, the IRS on Friday issued a warning about an emergent identity theft tax scam that targets tax preparers’ computers and, in some cases, involves depositing funds in victims’ bank accounts. The agency warned that cybercriminals are sending phishing emails to tax preparers that contain malware allowing them to make off with sensitive tax filer data. The fraudsters then use that information to file for fraudulent tax returns. “In a new twist, the fraudulent returns in a few cases used the taxpayers' real bank accounts for the deposit,” the IRS said. “A woman posing as a debt collection agency official then contacted the taxpayers to say a refund was deposited in error and asked the taxpayers to forward the money to her.” The novel approach comes as fraudsters continue modifying their efforts to steal tax refunds. The IRS advised taxpayers who receive a direct deposit refund that they did not request to ask their bank to return the direct deposit to the IRS and to call the IRS to explain why it is being returned. “Keep in mind interest may accrue on the erroneous refund,” the agency added. Read more at IRS.gov.
2/2/18 Equifax New Mobile App
Equifax has rolled out a new mobile application called Lock & Alert. It allows you to lock your Equifax report from your mobile device or computer. You are also able to unlock it quickly and easily, with just a swipe of your finger. Any time you lock or unlock your report you will receive an alert from Equifax on your device. A lock is a mobile version of a freeze, so when you lock your credit report down, no one can pull it. The app is free for life and it will not cost anything to lock or unlock your credit report, you can find out more by visiting www.equifax.com.
9/27/17 Sonic Drive-In
Sonic Drive-In, a U.S. fast-food chain with nearly 3,600 locations across 45 states, has acknowledged a breach affecting an unknown number of store payment systems. The ongoing breach may have led to millions of stolen credit and debit card numbers that are now being sold. Sonic issued the following statement to KrebsOnSecurity: "We are working to understand the nature and scope of this issue, as we know how important this is to our guests. We immediately engaged third-party forensic experts and law enforcement when we heard from our processor. While law enforcement limits the information we can share, we will communicate additional information as we are able."
9/8/17 Equifax Discloses Massive Consumer Data Breach
On September 7, 2017 consumer credit reporting bureau Equifax announced a major data breach affecting approximately 143 million Americans. The company said from mid-May through the end of July, criminals exploited an Equifax website vulnerability to access names, Social Security numbers, birth dates, addresses and in some cases driver’s licenses.
Equifax has set up a website to help consumers determine if their information was breached and, if so, to sign up for credit monitoring and identity theft protection offered by TrustedID, an Equifax subsidiary. Equifax has said they will also mail notices to consumers whose credit card numbers or dispute documents were breached. Their website address is www.equifax.com
Based upon the size of this breach, it appears a large percentage of all American consumers’ files may have been impacted. First Dakota National Bank advises all consumers to take the following steps:
- Go to the Equifax website to confirm if your data may have been breached (this site appears to be very busy; we suggest you keep trying, if you receive an error message)
- We suggest you place a fraud alert on your credit report
- Monitor monthly your credit cards and other accounts for unauthorized activity
- Pull yearly a free credit report through www.annualcreditreport.com and view for unauthorized loans or credit card accounts
Fraud alerts only need to be placed with one credit bureau and the information will be reported to the other two. They can be placed directly through the credit bureau’s website or via phone.
If you do this through a website, page down to the option to request a fraud alert. Fraud alerts are only valid for 90 days so we suggest you put a note on your calendar to re-enter it every 90 days. First Dakota National Bank does not endorse any credit monitoring or ID Theft Protection products. Each consumer needs to research available options and make a decision regarding the best option for them. For more information go to Federal Trade Commission at FTC.gov.
7/28/17: Microsoft Scam Twist
We had a customer who received a call from “Microsoft” indicating that she was due a refund from them. She gave the scammers access to her computer and they obtained a checking and savings account number from her. Here is the interesting twist. They told her that she was owed $500 but they accidently gave her $2500 so she would need to send the $2000 back. What they actually did was transfer $2500 from her savings account to her checking account. On the checking account transfer they used “refund” language to make it look as though they made a deposit instead of a transfer. They then asked her to purchase 2000 in Wal-Mart gift cards to return the “overpayment”. At that point she knew it was a scam and came into the bank. She had to have both accounts and her internet banking closed as she had been breached. Fortunately she did not send the money.
6/23/2017: Credit Card Scam
There is a credit card scam going around right now in which an employee of the “Security and Fraud” department of VISA or Mastercard is calling to discuss and confirm a fraudulent transaction. Following a conversation regarding the amount and source of the alleged charge, the security employee will say something to the effect of “In order to confirm that you have the card in your possession, we need you to read the 3 digit number on the back of your card”. Once read to them, the person will confirm that it is correct and terminate the call. This is the piece of information the scammer needs to access that card because they have the rest of the information, and within minutes will have made fraudulent charges. No credit card company will ask for the card number or the 3 digit number on the back of the card. If you receive this call, do not give out the information and terminate the call. If you really want to confirm that there is or is not e fraud on your card, call the 800 number on the back of your card and speak to a customer service rep. If there was fraud, there will be notes on their system and the CSR can assist you.